Many companies today are using the internet to build up solid relationships with their customers. One place to contact the costumer is in a forum. In a forum a good moderator can easily convey between the interests of his company and the needs of the costumer.
His posts are more than just letters to the costumer, they are public relations. The moderator can make the user feel as if he is the only one in the forum. At the same time he is interacting with other users. He arranges his thoughts so that his information can be read quickly. If he has bad knews he always offers an alternative.
How did I get a job as a Community Moderator? Here are a few informations about my job as Microsoft Community Moderator in Belfast:
Photo 1: In the forum – the post is an answer to a user’s question about how to protect an account against hackers.
Online Job Search
I found my job in the UK online job market Top Language Jobs. Top Language Jobs is Europe’s largest online network for multilingual jobs. The advertisers are HR agencies and international companies which are based in London, the UK and Europe.
Application
I signed up to Top Language Jobs with a short CV. When you write your own CV: Keep it simple and give only essential informations. 1.carrier steps in a glance; 2. decisive successes; 3. skills, education, soft skills. The Coverletter is as important as the CV itself. This letter should be suited individual to each of the advertisers’ joboffers. Only your profil can be a template.
Training and work
The job was offered by Concentrix in Belfast. In a training of 2 weeks you’ll get prepared for the work on the forum. At first I had to learn how to deal with the basic service of Microsoft – the Microsoft Account. The common issues are: signing up, signing in, closing account, deleted account, blocked account and so on. Later I was trained on a product of Microsoft – the email programm Microsoft Outlook.com. Some of the main scenarios are here: deleted emails, lost contacts, cannot recieve emails, cannot send email. You learn what to do and how to tell it to the costumer.
Recommendation
It is worth to get learn know the Irish. If you are interested I would recommend you a film. Good vibrations. A chronicle of Terry Hooley’s life, a record store owner engaged in developing Belfast’s Punk Rock Scene.The main characters are: emphatic, solidaric, enthusiastic and at the same time down to earth.
Photo 2: House of Fraser in Victoria Square in the
City Center of Belfast
Photo 3: Titanic Museum in the Titanic
Quarter
